Call Center Supervisor
Division:
Language Group
Location
Amsterdam, The Netherlands
The Role
As a Supervisor you will join our European Call Center team in Amsterdam and together with the call center manager, will be in charge of coordinating, managing & animating our teams of international telesales staff.
Your responsibilities will include, but not be limited to:
• Coordination, training, management & administration of multi-cultural teams of callers for outbound/inbound calls Language group
• Coordination with sales countries (campaigns, offers, enquiries files)
• Script writing for telemarketing campaigns
• Statistics & analysis of TLM campaigns
We are offering an international environment; friendly, young and very dynamic. An incentive scheme will be offered on top of legal salary. Full time position starting asap
Requirements (All Candidates)
• Graduate studies
• Fluency in English, German, Italian, and/or French
• Excellent management & team animation skills
• Exceptional interpersonal skills, a highly sales-oriented, customer-focused nature with cultural awareness, proactive with a team spirit, who thrives under high pressure and wants to work in an uncontrolled environment with very few restrictions, flexible attitude towards work, experience of working in a Call Centre a plus
• Autonomous and organized
Requirements (Optional)
EF is an equal opportunities employer. EF offers competitive salaries and a multicultural working environment.
Interested candidates should send a CV and cover letter to esther.schuil@ef.com
If you are motivated by the prospect of an international career with a dynamic and forward-thinking company we want to hear from you!
